Returns

If you regret the purchase, the goods must be returned to:


Nailster

Danmarksvej 30A
Att: Codefort Logistics
8660 Skanderborg

When you send a package back to us, we recommend that you enclose a note with your order number and write what you want to get out of the return - then the expedition goes fastest.


You must return your order to us without undue delay, and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs in connection with the return shipment of the item. You bear the risk of the item from the time of delivery of the item. Therefore save the postal receipt and possibly track and trace number.

Lack of original packaging may constitute an impairment, so to be sure of being able to receive all the money back, it is recommended that the item be returned in original packaging.


If the item has been tried, in addition to what is described above, we consider it to be used, which means that Nailster can refuse to refund all the money according to the law in distance shopping, but we will in cooperation with the customer find a fair refund amount. This only applies if the item does not have the same value as at the time of receipt, and Nailster can therefore not sell the item as new and at a new price.

Buy return label

If you want to return your goods, you can now buy a direct GLS Package Label. You will receive your label by email, which must be printed and affixed to the package. Then simply hand it in at a GLS Parcel Shop. A return label costs NOK 50.

Buy and download return label

Return of goods

Download return form

Frequently asked questions

You may also find answers to your question in our list of frequently asked questions, which we have designed based on the questions our customer service most often receive from our customers. So there’s a very good chance that you can find an answer to your particular problem if you look there first. If you would like to read our full list of frequently asked questions, you can find it here. If you don’t find an answer to your question, please don’t hesitate to contact us. We will do our best to help!

Go to our FAQ

Customer service

Do you need help with an order or have questions about our products? Contact us through our customer service, where a friendly soul is always available at the keyboard to help with a solution to your problem.

Contact us